Kapalua FAQ
Product Information
1. What materials do you use?
Our pieces are handcrafted by skilled artisans using natural, elegant materials like mother of pearl and abaca.
2. Are Kapalua products unique?
Yes, each of our products is unique and part of a small collection, handcrafted by skilled artisans. We make a limited number of editions for each collection, and each piece is uniquely numbered. No two pieces are the same, making them rare treasures.
3. How long does it take to craft a piece?
Each piece is meticulously crafted over 5 weeks to ensure the highest quality and attention to detail.
4. How are Kapalua pieces made?
Our pieces are handcrafted by skilled artisans. We are committed to ensuring that our artisans are rewarded with the respect and living wages they deserve.
5. The item I'd like to purchase is out of stock. Will it be restocked?
All our collections are produced in limited quantities and may not be restocked once sold out. We recommend registering your interest on the product page, and we will notify you if the item becomes available again.
6. What about your packaging?
Our packaging is made uniquely for us by the Andres Soriano Foundation, reflecting our commitment to sustainability and supporting the economic livelihoods of remote communities in the Philippines.
Care Guide
1. How should I take care of my Kapalua pieces?
Be gentle with your Kapalua pieces as they are made of delicate materials like shell, which can break. Treasure them, and be careful not to throw or drop them on hard surfaces to ensure they remain in perfect condition. Use your silk bag to polish your bags so they shine.
Guarantee
1. What guarantee do I get?
Our products are crafted with the highest standards and are inspected before shipping. If you encounter any issues, please contact us directly for assistance.
Shipping
1. Where do you ship to?
We offer worldwide shipping to most countries from the Philippines.
2. How much does shipping cost?
Shipping costs from the Philippines are calculated at checkout and vary based on the destination and the shipping method selected.
3. Do I have to pay duties and taxes?
Items shipped internationally may be subject to import taxes by the recipient country. We have no control over these charges as customs policies vary from country to country. These costs are to be borne by you, the customer.
4. When will my bag ship?
Orders are typically processed within 2-3 business days. You will receive a shipment confirmation once your order has been dispatched.
5. How long until my product arrives?
Delivery times vary depending on the destination and shipping method selected. Express shipping typically takes 5-7 business days from the Philippines, while standard shipping may take 7-14 business days.
6. Where do you ship from?
We ship from our studio in the Philippines.
Returns
1. What is your returns policy?
Due to the handmade nature of our products, we do not accept returns or exchanges on products. If you receive a damaged item please contact us within 24 hours of delivery by emailing kapalualiving@gmail.com
2. When will I receive my refund?
If your return is approved due to an exception, refunds are processed within 5-7 business days after we receive the returned item.
3. What if my order was refused at delivery?
If your order was refused at delivery, please contact us immediately for assistance.
Orders & Payment
1. How do I place my order?
You can place your order directly through our website. Simply add the items to your cart and proceed to checkout.
2. Can I change or cancel my order?
Once an order is placed, we cannot guarantee changes or cancellations. Please contact us as soon as possible for assistance.
3. What forms of payment do you accept?
We accept all major credit cards, PayPal, and other secure payment methods.
